SHIPPING POLICIES
REV Robotics is closed on weekends and holidays. If you place an order over the weekend or on a holiday, your order will be added to our shipping queue on the next available business day.
Please note that all purchases will be processed and shipped from REV Belgium warehouse. Our operating days are Monday through Friday, excluding public holidays observed in European Union. Orders placed after 2 PM GMT on Monday through Friday, as well as on weekends or holidays, will be processed on the next business day.
Shipping services and transportation costs can be estimated in your cart and will be finalized at checkout. Please note that the available carriers and shipping service levels are determined by the shipping address provided; we are unable to ship to P.O. Box addresses. These options may also be subject to change as we refine our shipping processes and carriers.
Order Processing - Shipping Options Missing
If you do not see the expected shipping options at checkout, please check the following:
• Incorrect Delivery Address: The provided delivery address may be incorrect, or our shipping carriers may not recognize it as a valid address. Please double-check your delivery address for accuracy and try again.
• Order Weight Limit: Please note that your cart total may exceed our shipping weight limit. For assistance with processing your order, please contact sales@revrobotics.eu.
SHIPPING CARRIERS
Standard Shipping Information
• DHL delivery service
• Estimated transit times are not guaranteed for standard shipping methods
• REV is not responsible for lost or undelivered shipments through DHL
• Transit times include business days only, and the selected transit time starts on the day that the order ships
• Transit times vary depending on geographical location
International Shipping
At this time www.revrobotics.eu ships to the following countries:
• Türkiye (Turkey), Moldova, and Israel. All customers are solely responsible for import charges.
• United Kingdom. VAT will be charged at checkout.
• European Union Member Countries. VAT will be charged at checkout.
– Austria
– Belgium
– Bulgaria
– Croatia
– Republic of Cyprus
– Czechia
– Denmark
– Estonia
– Finland
– France
– Germany
– Greece
– Hungary
– Ireland
– Italy
– Latvia
– Lithuania
– Luxembourg
– Malta
– Netherlands
– Poland
– Portugal
– Romania
– Slovakia
– Slovenia
– Spain
– Sweden
Incomplete or Damaged Orders
Upon arrival, please thoroughly inspect your shipment for any discrepancies. If you find any shortages or damaged goods, please document them immediately, including taking photos of both the carton and the damaged items.
After documentation, please notify REV Robotics at sales@revrobotics.eu within 24-48 hours. In your notification, include all relevant details such as yourorder number, tracking number, and a clear description of the issue.
Delays & Force Majeure
Delays arising from natural disasters, government restrictions, carrier backlogs, or other unforeseen circumstances are beyond our control. In such situations, we will make every effort to assist; however, we cannot guarantee specific delivery times.